Recent adhocParty Issues; Sony Contacted

[Cor Leonis]

Just thinking of the worse case scenario here but if in case this doesn't resolve itself does that mean the competitive scene is done or do we simply go back to DFF and bring that back to life? I hope it doesn't come to that but just wondering just in case

If the worst comes, I am assuming we will move over to third party software, like XLink Kai or the new AHP-less CFW software I have heard about.

The community will not die; we will just lose some affiliation with Sony. Which, honestly, might be a good thing with this kind of customer service.

[Nexus_Nocturnal]

This is what Sony actually believes.

[Stevie]

that e-mail responce, was that from the dissidia guide or the psp online guide sony, or maybe the vita one O.o that just proves that sony DO NOT read their E-Mail

I might get in contact with sony Europe and see if i get a better responce

[Draec Khin]

So I took the liberty calling both Sony and Square Enix technical/customer support on behalf of the forum and my experience rated from bad to worse.

After explaining to the support staff what Ad-Hoc Party Application is and how it is different from Ad-Hoc feature on PSP twice over (what confused them was that "Ad-Hoc for Playstation Portable" is a ps3 thing?) Sony was unable to provide me with any support and said no one reported any issues and I should get in touch with Square Enix. They had a very hard time understanding what the issue was, but I think the two techs I spoke with got it and were very "sorry". Anyway, after a lengthy conversation-- they were unable to provide contact information to Sony developers who worked on this application or a way to report this problem directly to them. I asked for games that are supported by Ad-Hoc Party and they had no such list. They suggested I ask on official Sony forums. I guess they are hoping the Sony Playstation Community users will find that official list for them. If this was Modern Warfare or something we would probably have a different conversation. Anyway moving on.

So then I called Square Enix and they claimed only Dissidia was supported for Ad-Hoc Party and could not confirm if Duodecim is supported since their list was bit outdated. Anyway, here is the worst part: they refused to escalate this issue and will not do anything unless it is officially supported by Ad-Hoc Party which Sony failed to provide. Square Enix wont send a simple email to SCEJ (the developers of Ad-Hoc Party) even as a courtesy. I think the expression was: "That's not how it works."

So a big fuck you in the face from both Sony and Square Enix.

So what I ask is please call Sony and write to them:

Phone Number: 800-345-SONY (7669) 7 Days a Week 6:00AM - 10:00PM Pacific
Email Form: http://us.playstation.com/support/ask/


And post in this thread as well (Sony rep told me they read the forum):
http://community.us.playstation.com/...9307#U37449307

I found it but no one seems to care in the community.

P.S. They did mention that the update does effect "some games."

[Kurayami]

I can forsee this taking a while... from the sounds of it, they're not too keen to get anything done about it in the near future.

[ChaosMuramasa]

So then I called Square Enix and they claimed only Dissidia was supported for Ad-Hoc Party and could not confirm if Duodecim is supported since their list was bit outdated. Anyway, here is the worst part: they refused to escalate this issue and will not do anything unless it is officially supported by Ad-Hoc Party which Sony failed to provide. Square Enix wont send a simple email to SCEJ (the developers of Ad-Hoc Party) even as a courtesy. I think the expression was: "That's not how it works."

WELP IT'S BEEN FUN GUYS

[Kurayami]

Well, I know a few people (including me) have been playing DFF on AHP. Gotta love DFF Ex Builds.

[Zodiark]

....I lold

[Nexus_Nocturnal]

This is all kinds of unholy outrage.

[Zodiark]

This is all kinds of unholy outrage.

Kick puppies until they satiate our demands!